| Frequently Asked Questions (FAQs) |
Sometimes, we can not answer all of your queries immediately, in order to quickly get a response, we have compiled questions normally asked of us and we try to answer them as best we can. However, if you still need to ask us further questions not stated here, you may use the contact forms under the Contact Us option.
All about us
Learn more about who we are and our history here.
Please find the store nearest you in our store list .
All about our Products
Hen Lin has been producing good quality products for over 25 years now. Although, we produce a lot of dimsum and noodles, we strive to produce products that meet the highest quality. We have applied and have succeeded to have the first Siomai product to be certified by HACCP. We have kept our recipes consistent by employing new technologies we learned from other countries like Japan, Italy, Germany and Taiwan, and yet retain that original home-grown flavor we are famous for. Yes, our products undergo testing in our own laboratory to reduce or minimize the incidence of hazards. Hen Lin is following the rigorous procedures as required by the HACCP standard. All products go through metal detectors as well as to provide additional safeguards againsthazards. In the store, all our service crew are trained to handle all products properly before being deployed to their respective stores. Inaddition, our Quality Assurance Team regularly visits our stores to ensure that procedures and guidelines are being followed.
"Hazard Analysis and Critical Control Points (HACCP) is a systematic preventive approach to food safety, pharmaceutical safety, etc. that addresses physical, chemical and biological hazards as a means of prevention rather than finished product inspection. HACCP is used in the food industry to identify potential food safety hazards, so that key actions, known as Critical Control Points (CCP's) can be taken to reduce or eliminate the risk of the hazards being realised. The system is used at all stages of food production and preparation processes." (courtesy of Wikipedia } No, we have avoided using any kind of extenders as this defeats our objective to provide great, tasting food. We use quality ingredients to produce quality products. We are able to sell our products at affordable prices since we sell by volume in our over 100 stores around the metropolis and nearby provinces. By applying new technologies and techniques, we produce products that are consistent and of the highest quality.
All about Franchising
Franchising is a method employed to quickly start a business. Apotential franchiser applies for a license from a Franchisor to utilizeit's brand, design and system. By taking on a franchise, thefranchisee becomes a partner of the Franchisor in terms of helpingbuild the brand. "Franchising is a method of doing business wherein a franchisor licenses trademarks and tried and proven methods of doing business to a franchisee in exchange for a recurring payment, and usually a percentage piece of gross sales or gross profits as well as the annual fees. Various tangibles and intangibles such as national or international advertising, training.and other support services are commonly made available by thefranchisor, and may indeed be required by the franchisor, whichgenerally requires audited books,and may subject the franchisee or the outlet to periodic and surprisespot checks. Failure of such tests typically involve non-renewal orcancellation of franchise rights. A business operated under a franchise arrangement is often called a chain store, franchise outlet, or simply franchise." (courtesy of Wikipedia )
If you are not so well-versed in starting and operating a business, Franchising provides a good alternative to jump start your business. Franchisors have invested on their system, training and building the brand. Franchising also has the advantage of starting a business with a trusted and known brand. No, all Franchisors have different offerings and systems. The potential franchisee should do their own research and compare franchise providers before delving into franchising. The following list are some questions to ask a franchisor to evaluate a potential franchise. Disclaimer: This list is not the only list to follow, but it may be used as a guideline.
Hen Lin has been in the business of providing good, quality food for more than 25 years. We have over 100 stores operating with the metropolis and nearby provinces. We have been awarded numerously including the Agora Award and the Entrepreneur of the Year award for excellence. We have also invested heavily on our commisary and training facilities to ensure good, quality food consistency through out the whole chain. We are constantly improving ourselves, and are still employing new technologies to improve our business strategy.
No, prospective franchisees should provide and negotiate for their prospective location. Our team will assist in evaluating the feasibility of the site before a franchise is awarded. Location, Location, Location! It can't be emphasized, the importance of choosing a site. The location might make or break any kind of business. Although, a lot of factors go into choosing a location, in our experience, the following are some key points in choosing a location for Hen Lin:
Total investment differs for every store. We treat each store independently from each other, so it is difficult to give a single figure as total investment. If you want to know more, please contact us through our Contact Us form. Return on investment differs for every store, as these are affected by many factors. If you want to know more, please contact us through our Contact Us form. Great! Write us a Letter of Intent and send it to:
Or email your Letter of Intent to This e-mail address is being protected from spambots. You need JavaScript enabled to view it To hasten the evaluation of your application, please include the following information in your Letter of Intent
You may also use our online Franchise Inquiry Form .
Employment Opportunities
For Employment Opportunities, please send your resume or biodata to:
Or you may use our online Job Application Form.
Hen Lin Supplier Partner Program
If you have a product or service that you think will be beneficial to the Hen Lin group, please do use our online Supplier Partner Form
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Frequently Asked Questions
Sometimes, we can not answer all of your queries immediately, in order to quickly get a response, we have compiled questions normally asked of us and we try to answer them as best we can. However, if you still need to ask us further questions not stated here, you may use the contact forms under the